Questions, answered.
The practical details of working with Markus Marketing - what our services include, how the packages work, and how we look after your information.
ServicesWhat is included+
Straight answers to the questions we hear most - services, packages, billing and privacy.
Q.01Which marketing channels do you cover?
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Six, under one roof: SEO, email marketing, content marketing, social media marketing, paid search (PPC) and web design and development. Most clients combine two or three - campaigns compound when search, content, email and social work together. Each channel has its own detail page under services.
Q.02What does your SEO service include?
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Keyword research and analysis, on-page optimisation such as meta tags and header tags, off-page work including quality backlinks and social signals, local SEO covering your Google Business profile and directory listings, mobile SEO, and analytics and reporting through tools like Google Analytics. The full breakdown is on our SEO services page.
Q.03What does the managed service package include?
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One year of domain registration with privacy protection, a one year SSL certificate, premium website hosting, professional design and development of a website with one homepage and five internal pages, three Google Workspace licences and 24/7 helpdesk assistance.
Q.04How does the website design and build work?
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We design and develop in-house - the same studio that runs your campaigns has 25+ years of web design and development behind it. The managed service package covers a homepage and five internal pages; if you need something larger, such as an online store or a directory, tell us through the contact form and we will scope it with you.
Q.05What kinds of websites do you build?
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SaaS apps, platforms and marketplaces - designed, built and run by the same team. Recent products include Moe Business (AI invoicing), Fivedock ERP, Accountants.Contact and the tiling.city tile marketplace - see them all in our portfolio.
Q.06Do you offer email migration services if I already have business email accounts elsewhere?
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Yes. If your business email is hosted with another provider, we can migrate your existing accounts and mail across as part of setting up your hosting or Google Workspace, and we plan the switch so your mail keeps flowing while it happens. Tell us who your current provider is when you enquire and we will confirm the steps for your setup.
Working togetherProcess + logistics+
Q.07How do we get started?
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Send a note through the contact form or call (02) 4503 6830. We reply promptly, usually with a few questions about your goals - then every engagement starts the same way, with research into your market and competitors before we recommend anything.
Q.08Do you work with small businesses?
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Yes. Our services are designed for businesses of all sizes, from startups to established enterprises, and they are fully scalable - an engagement can start with a single channel and grow as the results do.
Q.09Where are you based, and do you work Australia-wide?
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We are based at 1 Kathrine St, Chatswood NSW 2067, on Sydney's north shore, and we work with clients right across Australia. Copy is written for Australian audiences and campaigns are tuned to Australian search behaviour, wherever you are.
Q.10What are your hours, and how quickly do you respond?
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We are open seven days a week, 7:00am to 10:30pm. Enquiries sent through the contact form are answered promptly, and you can call (02) 4503 6830 during open hours.
Q.11How do you report on results?
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In plain English, tied to revenue rather than vanity metrics. Campaigns are monitored and reported regularly, covering the numbers that matter - traffic, engagement, conversions and keyword rankings - drawn from tools like Google Analytics, with a clear read on what we will change next.
Q.12What does your process look like?
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Six steps: research your market and competitors, plan a campaign optimised for return on investment, deploy creative engineered to convert, test pages and creative with real users, optimise week over week, and report in plain English. The cycle repeats for as long as we work together.
BillingPayments + data privacy+
Q.13Are there discounts for annual billing or non-profit organisations?
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Our packages are already billed annually at a discounted rate. If you are a non-profit organisation thinking about getting started, contact us through the form for pricing information.
Q.14How do you ensure the privacy and security of my business data?
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We limit access to personal information to our employees and representatives only, and anyone requesting access to data must provide a valid identity document first. Our privacy policy sets out exactly what this site collects and how it is handled.
Contact+
Still have a question?
If it is not answered above, it deserves an answer - send it through the form and a real person will reply promptly.